Since 2001, Resite Online’s ResidentHub has led the way in online resident services for multifamily owners. ResidentHub pioneered the resident portal, helping apartment residents to pay rent online, submit maintenance requests and stay current on community events.

Today, we are excited to share that ResidentHub has been updated! The new ResidentHub features a new page layout and feature upgrades that meet today’s apartment resident ‘s needs for web-based customer service, including mobile compatibility.

What is New in the ResidentHub Update?

Heading into 2012, our multifamily customers have different needs. Renters are on the go more than ever and need more options for communication, online payments and area connections. Here are a few highlights:

Mobile Enabled: Residents can now pay on the go from any mobile platform. iPhone, Android and other smart phone users can now access their accounts and pay from any location. A ResidentHub login can be added to your mobile website page at no additional cost.

Improved Email Capability & Updated Online Newsletter:  Ability to email all residents for whom you have collected email addresses.  The newsletter postings are now more visible on the homepage and make it easier to communicate.

New Local Coupons Section: Highlight local deals and area partners to your residents online.

New User Interface for Residents & Reorganized Homepage: When residents login to your ResidentHub, the entire experience has been upgraded, including an updated menu and homepage layout.  The main page has changed to provide more visibility to many services and content.

Same Industry-Leading Rent Payments and Maintenance Requests: Still the best rent payment capabilities, including multiple processing partners and software integrations with RealPage, Yardi, AMSI, and MRI.

Additionally, we have a new Facebook App so residents are able to log in to ResidentHub directly from apartment community Facebook pages. These changes are available immediately, and the new platform will also lead to additional features in 2012.

When Will Customers see their ResidentHub Update?

For current customers, this is a free update.  We have begun updating customers this month, and most communities will be updated by the end of February. This does not require any new data or changes to the payment processing module. It is simply a change in the product architecture and is a new user interface for the residents. We will notify each client at least a week before they will be updated with details and the opportunity to address any questions.

New customers and new communities began rolling out this new ResidentHub this fall, and all new communities will continue to launch on the new platform.

Resite Online customers: when you go to your CommunityWare login in today, you may see something has changed once you have logged in. We have replaced the ‘Current Statistics’ box that has long been a fixture of CommunityWare with two updated features.

Action Items
The first box contains any pending Guestcards, Lease Applications, Rent Payments, Service Requests, and/or any Residents with Expiring Leases (based on your product subscription).  These are the activities that are new and require attention.  This will be similar to the old page layout, but in a new place.

“Track Your Results”
We are excited to introduce a brand new reporting applet below your Action Items. Here you will see a snapshot of all the activity that have taken place during the current month and also the previous monthly total of Leads, Lease Applications,and ResidentHub usage (again, based on your product subscriptions).

Why the change? We know performance matters, and we now provide each community with a quick snapshot of recent activity to measure your success in lead generation, leasing, and resident transactions.

Track Your Results in Communityware

Ten years old!  Ten years young!

In 2001 the original founders of Resite started with what was at the time a very novel idea: that residents would want to pay their rent online. So we built the industry’s first ResidentHub to allow residents to pay online, submit maintenance requests, and stay current on community events.  Through the years we have added email capability, resident communication, lead management, resident rewards, and more.  In total ResidentHubs have processed over $1.3 billion in rent payments from more than 860,000 residents saving multifamily operators bundles of money and time. It is the original resident portal.  It is the most fully-featured resident hub.  It is still the best ResidentHub.

Out of our original work on ResidentHubs came calls from our customers for more – “Help us with websites; help us with online leasing; we want to market ourselves better on the Internet.”  So we developed LeasingPath, the most flexible online leasing application in the industry today.  It conforms to your processes and your application and converts those electronic inquiries into leases.  And we built thousands of the hardest working and best looking corporate and property websites out there.  They highlight your strengths.  They draw search engine traffic to you.  They drive you leads. They get prospects to visit you in person.

Globally, to simplify working with your systems already in place, we further integrated with RealPage, Yardi, MRI, AMSI, payment processors, VaultWare, Blue Moon, utilities, and multiple credit screeners.  Perhaps most telling, we count some of the proudest names in the industry as customers: Barrett & Stokely, Flaherty and Collins, McCann, Michael Stevens, NTS, Preiss, Venterra, Zaremba, and many more.

Along the way we were acquired by the big company, merged with one of its offspring, swallowed by one of its divisions, and finally (thankfully) spit back out on our own.  So here we are back to our entrepreneurial selves.

What does that mean looking forward?  We have solid financial backing.  We are a team with over 100 years of combined multifamily and Internet applications experience.  Our servers are hosted in a world class facility on top equipment.  We have just completed a redesign and upgrade of ResidentHub enhancing its usability and fully adapting it for mobile, which we will roll out to current customers in the fourth quarter.  We are finishing up a new website tool that is faster, smarter, and more flexible – which means easier for you to use, more features, more leads, and more closed prospects.  And we have begun work on new web enhancement tools that will help you stand out more and lower your cost per lead.

Even more, we have reorganized and rededicated ourselves to providing the very best customer service anywhere.  We have revamped our internal processes, welcomed original founder Greg Starr back onto the team, sharpened our current integrations while beginning work on new ones, and dramatically expanded our training to help properties get more out of our tools.

Internet marketing and tools can be complicated.  We get that – and we understand that our role is to sort through it for you.  We are dedicated to being your Internet partner, helping you make the most of a growing marketing and communications channel.

The first ten years seem to have flown by.  We look forward to working together over the next ten.

Peter Ill
President and Owner

We can’t wait to see you in New Orleans!

Resite Online will be at 2010 National Apartment Association Education Conference & Exposition, June 24^th and 25^th. Please make sure to stop by booth #1012 to meet our team and find out how our websites work hard, so you can rest easy.

Our new Mobile Leasing product includes 3 distinct functionalities all tied into one!  Custom mobile community websites with LeasingPath^SM guest-card integration, SMS messaging from desktop website, and keyword/short code SMS messaging and advertising tools that can be used for marketing and 2-way communication between prospective residents and your apartment community.

Our lead driving MarketingWebsites^SM are designed with usability and browser compatibility in mind. Using our new Resite Online Design Showroom, you get the customized look you want and the design excellence you count on Resite to provide, with a simplified implementation process.

Our ResidentHub^SM resident portal has unparalleled flexible online rent payment solutions, maintenance requests, utility connections, renters insurance sign-up, and full-scope resident communication and tracking tools, all seamlessly integrated with your favorite property management software solutions.

Our Search Engine Strategies packages provide you the ultimate in Internet marketing through pay-per-click advertising, social media optimization, local search marketing, and search engine optimization.

Win a FREE Desktop and Mobile Apartment Community Website!

Visit our booth #1012 and compete in our version of NBC’s popular new television show Minute To Win It’s game “Movin on Up”.

One grand prize winner will receive a FREE desktop and mobile apartment community website* for a year!!! An over $3000 value!!!! Runner-up, winners will receive a Resite Online Executive Package that includes a travel coffee mug, hard cover notebook, flash drive, and pen. Follow @resiteonline on Twitter to find out about the winners.

*Some design restrictions apply.

At Resite Online, we understand how important your technical services are to your business success. As part of the Dominion Enterprise family, we are able to offer advanced hardware, software and system infrastructure unparalleled in the industry. Our fully redundant corporate data center in Norfolk, Virginia and an equally redundant fail-over site in Ashburn, Virginia power more than 75 consumer web portals such as EmploymentGuide.com, ForRent.com, Homes.com, etc., as well as, hosting Resite Online’s dedicated server and network infrastructure. By combining the best network, back-end systems and applications to power your website, we are able to guarantee that your customers and employees will be able to access your site 99.75% during any given thirty-day continuous period.

Below is a sampling of the tools that we use in order to provide this valuable service.

There are several exclusive benefits to a partnership with us:

1. As the sister company of For Rent Media Solutions, Resite Online has over 25-years web design and application development experience within the multi-family industry. This experience has proven to be invaluable to our current clients and has positioned us as more than just another web-design company. We are consultants and partners that work with our clients to enhance their business objectives, always striving to provide new ideas to help streamline operations while providing best-in-class service.
2. Resite Online’s engineering and web-development and application engineering team is in-house. We do not use out-sourced resources. “Made in America” This means your development team has intimate knowledge of your project and can quickly respond to issues related to your projects. Technology is an ever changing business and our developers will work closely and directly with you to ensure your needs are met. This dedication also gives us the unique position to advise our partners on new developments within the technology sector.
3. Resite Online has data and software integrations with AMSI, MRI, Yardi, PropertyView, RealPage, First Advantage Safe Rent, Resident Data, TransUnion, RentGrow, BlueMoon, eREI, VaultWare, Property Centric, Lead 2 Lease, Property Bridge, Rent Payment, ACH Direct, and ePremium Insurance. Resite Online takes pride in the maintenance of these integrations and will continue to work with the third-party software providers to ensure your integrations are fully functioning regardless of their product upgrades and new releases.
4. We understand the unique and changing needs of the industry. As part of our commitment to expanding our industry’s technological advancement, we are active members of NMHC, NAA and over twenty local associations. Our commitment and participation within these associations allows us to influence and participate in the development of new advances while gaining insight into trends, needs and challenges. Additionally, we participate on the MITS (Multi-Family Information Technology Standards) committee and are committed to enhancing the development of coding and integration standards within the industry.
5. As the sister company of For Rent Media Solutions, we are able to extend deep discounts and advanced product offerings such as Community Theater Videos, High Resolution Photography, Texting and Mobile Marketing Solutions, Email Marketing Blasts, and much more.
6. Our full suite of product offerings extends beyond web design and enhances our clients’ online reputation thru the use of the following tools:
   • ResidentHub – resident portal with flexible online rent payment solutions, maintenance requests, utility connection, renters insurance sign-up, property management software integrations, and more.
   • LeasingPath – online guestcards, lease applications with online payment of application fees and deposits, credit screening and BlueMoon integration.
   • MarketingWebsites – custom and template website designs for apartment communities and management companies with built-in content management system, mobile websites, and text solutions.
   • Search Engine Strategies – pay-per-click (PPC), social media optimization (SMO), search engine optimization (SEO), and local search engine marketing.
7. Lastly, we consider our partners as instrumental to the design and operation of our business. We are committed to maintain an open and flexible partnership to consistently meet your businesses changing needs. We honor that commitment today and look forward to being your partners in the future.

Resite Online’s focus, and our business mission, is to build, deliver and support web-based applications  (Marketing Websites, ResidentHub portals, LeasingPath guestcards and lease applications) that enable the property management organizations to effectively meet the demands of the new renter. These renter demands must be met in a way that effectively allows the property management company to operate in the electronic, Internet based environment these renters and residents will use to transact and receive services.

Resite Online is very different from property management software providers in that we focus strictly on systems that directly power interaction between property management organizations and renters. We are different from Internet listing services (ILSs) in that we provide systems that continue the interaction throughout the entire lease cycle with variable consumer entry points. We are different from advertising agencies and design firms in that we create web-based transaction environments rather than online brochures. We are different from traditional technology consultants in that we have proven technology platforms focused on the multifamily industry and a talented, artistic creative team. Graphical user interface and workflow management are our specialties. The merger of aesthetic design and powerful, scalable, technology is at the core of our mission.

Our business mission and our product development philosophy are supported through a solid understanding of the challenges property management organizations face in adopting new technologies and business processes. Our product development philosophy is driven by two primary goals.

1. We must meet the demands for easy use expected by renters and required by property management.
2. We must deliver robust, flexible applications that will deliver operating efficiencies, performance improvement and sustainability for our partners.

The marriage of these two goals creates products that are easy to use and highly effective.

We also recognize that applications alone do not deliver value. They must be coupled with effective roll out and implementation planning, effective training and quality ongoing support to ensure that the partner’s users are effective in adopting the new business tools. The delivery of these support services ensures that the property management company receives the return on investment they anticipated in committing to changing their business processes and strategies through these applications.

Resite Online, a privately founded software development company solely focused on the multi-family industry, has been in business since 2001, and has helped many diverse organizations leverage Internet based applications in preparation for the changes taking place in the current and future renter expectations and new-media technologies necessary for apartment professionals to maintain their competitive advantage.

Contact Resite Online today at 1.866.3.RESITE or email info@resiteonline.com to become a partner with us.

There is a paradigm shift taking place in the apartment industry, driven by the convergence of Internet based technologies and the changing expectations of renters and residents about the role of the Internet in their day to day lives. This shift in renter and resident expectations is having a direct impact on the processes and tools apartment owners and managers will need to use to acquire, activate and service current and future apartment residents.

Resite Online’s focus, and our business mission, is to build, deliver and support web-based applications that enable property management organizations to effectively meet the demands of the new renter. These renter demands must be met in a way that effectively allows the property management company to operate in the electronic, Internet based environment these renters and residents will use to transact and receive services.

These services are delivered primarily through four web-based platforms:
•    MarketingWebsites – custom and template website designs for apartment communities and management companies with built-in content management system, mobile websites, and text solutions.
•    LeasingPath – online guestcards, lease applications with online payment of application fees and deposits, credit screening and BlueMoon integration.
•    ResidentHub – resident portal with flexible online rent payment solutions, maintenance requests, utility connection, renters insurance sign-up, property management software integrations, and more.
•    Search Engine Strategies – pay-per-click (PPC), social media optimization (SMO), search engine optimization (SEO), and local search engine marketing.

Resite understands your business, and we can assist in improving the processes that support new customer acquisition and resident services. The following help to maximize the value of your web customer service program:

Mature Applications
Resite is exclusively focused on building, delivering, and supporting customer service applications. With dedicated resources and fully tested technology, customers benefit from our commitment to delivering superior solutions for our customers.

Flexibility & Customization
Each application works for your business and meets your business rules. Resite understands your business and can help improve processes related to customer transactions and communication.

Intuitive User Experience
Ease of use is important for consumer-driven web applications to achieve high adoption rates. Intuitive user interfaces for both customers and employees add additional value.

Extensive Network of Partners
Technology offers powerful new opportunities to improve processes and create new efficiencies. Resite actively works with a wide ranging network of multifamily and content partners.

Integration Capabilities
Resite’s diverse experience with third party integration offers successful data exchange with property management software, resident screening, payment processors, leasing software solutions, ancillary services, and custom integrations.

Account Management & Support
Each Resite customer receives dedicated resources to increase the value of the solutions and drive adoption rates with employees and customers.

Email info@resiteonline.com or call 1-866-3-RESITE for more information today.

Hey, Property Managers! Did you know your residents can communicate to each other and exchange ideas and information through our ResidentHub portal?

It’s called Community Connect, and it’s a small, convenient space designed to let your residents share basic information.

They can log into their ResidentHub and Select Community Information.

Then they need to click on the sidebar labeled “Community Connect”.

Once in, your residents can view posts from other residents in their community, such as offers for ride-sharing or baby-sitting, or items for sale. They can also make posts of their own and contact each other by email to arrange exchanges.

With Community Connect, your residents can get to know people in their own neighborhood, rely on each other for goods and services, and build a community to call home. Tell them about it today!