Resite Online’s Service Level Agreement
At Resite Online, we understand how important your technical services are to your business success. As part of the Dominion Enterprise family, we are able to offer advanced hardware, software and system infrastructure unparalleled in the industry. Our fully redundant corporate data center in Norfolk, Virginia and an equally redundant fail-over site in Ashburn, Virginia power more than 75 consumer web portals such as EmploymentGuide.com, ForRent.com, Homes.com, etc., as well as, hosting Resite Online’s dedicated server and network infrastructure. By combining the best network, back-end systems and applications to power your website, we are able to guarantee that your customers and employees will be able to access your site 99.75% during any given thirty-day continuous period.
Below is a sampling of the tools that we use in order to provide this valuable service.
| The tools that we use… | The benefit to you is… |
| Multiple fiber-optic connections to the Internet backbone (OC-12 and GigE circuits running over OC-12 and OC-48 fiber) | Websites that load quickly for your prospects, residents and staff. |
| Redundant network systems | Your site will be available regardless of most network problems or circuit failures. |
| Industry leading routing and switching hardware (Cisco and F5 Networks) | Data flows quickly between the users of your website and your data. |
| Top of the line servers (HP Intel and AMD servers / Linux OS) | Your data is safe, stable and can be accessed reliably. |
| Multi-layer physical security and comprehensive network security | Your trusted information is safe from physical and virtual compromise. |
| Constant power for our systems (Liebert battery backup and 4 x 600 kilowatt generators 3 days fuel) | Even in times of power outages at our server sites, your website will remain up and running. |
| Multi-stage fire suppression systems | Your data is secure and protected. |
| On-site and off-site data backup systems | Your data is backed up daily to ensure full recovery in the event of a disaster. |
| Enterprise level disaster recovery center | In the case of a disaster, our systems are able to continue running without degradation in the service we provide to you. |
