Today, we are excited to share that ResidentHub has been updated! The new ResidentHub features a new page layout and feature upgrades that meet today’s apartment resident ‘s needs for web-based customer service, including mobile compatibility.

What is New in the ResidentHub Update?

Heading into 2012, our multifamily customers have different needs. Renters are on the go more than ever and need more options for communication, online payments and area connections. Here are a few highlights:

Mobile Enabled: Residents can now pay on the go from any mobile platform. iPhone, Android and other smart phone users can now access their accounts and pay from any location. A ResidentHub login can be added to your mobile website page at no additional cost.

Improved Email Capability & Updated Online Newsletter:  Ability to email all residents for whom you have collected email addresses.  The newsletter postings are now more visible on the homepage and make it easier to communicate.

New Local Coupons Section: Highlight local deals and area partners to your residents online.

New User Interface for Residents & Reorganized Homepage: When residents login to your ResidentHub, the entire experience has been upgraded, including an updated menu and homepage layout.  The main page has changed to provide more visibility to many services and content.

Same Industry-Leading Rent Payments and Maintenance Requests: Still the best rent payment capabilities, including multiple processing partners and software integrations with RealPage, Yardi, AMSI, and MRI.

Additionally, we have a new Facebook App so residents are able to log in to ResidentHub directly from apartment community Facebook pages. These changes are available immediately, and the new platform will also lead to additional features in 2012.

When Will Customers see their ResidentHub Update?

For current customers, this is a free update.  We have begun updating customers this month, and most communities will be updated by the end of February. This does not require any new data or changes to the payment processing module. It is simply a change in the product architecture and is a new user interface for the residents. We will notify each client at least a week before they will be updated with details and the opportunity to address any questions.

New customers and new communities began rolling out this new ResidentHub this fall, and all new communities will continue to launch on the new platform.

In 2001 the original founders of Resite started with what was at the time a very novel idea: that residents would want to pay their rent online. So we built the industry’s first ResidentHub to allow residents to pay online, submit maintenance requests, and stay current on community events.  Through the years we have added email capability, resident communication, lead management, resident rewards, and more.  In total ResidentHubs have processed over $1.3 billion in rent payments from more than 860,000 residents saving multifamily operators bundles of money and time. It is the original resident portal.  It is the most fully-featured resident hub.  It is still the best ResidentHub.

Out of our original work on ResidentHubs came calls from our customers for more – “Help us with websites; help us with online leasing; we want to market ourselves better on the Internet.”  So we developed LeasingPath, the most flexible online leasing application in the industry today.  It conforms to your processes and your application and converts those electronic inquiries into leases.  And we built thousands of the hardest working and best looking corporate and property websites out there.  They highlight your strengths.  They draw search engine traffic to you.  They drive you leads. They get prospects to visit you in person.

Globally, to simplify working with your systems already in place, we further integrated with RealPage, Yardi, MRI, AMSI, payment processors, VaultWare, Blue Moon, utilities, and multiple credit screeners.  Perhaps most telling, we count some of the proudest names in the industry as customers: Barrett & Stokely, Flaherty and Collins, McCann, Michael Stevens, NTS, Preiss, Venterra, Zaremba, and many more.

Along the way we were acquired by the big company, merged with one of its offspring, swallowed by one of its divisions, and finally (thankfully) spit back out on our own.  So here we are back to our entrepreneurial selves.

What does that mean looking forward?  We have solid financial backing.  We are a team with over 100 years of combined multifamily and Internet applications experience.  Our servers are hosted in a world class facility on top equipment.  We have just completed a redesign and upgrade of ResidentHub enhancing its usability and fully adapting it for mobile, which we will roll out to current customers in the fourth quarter.  We are finishing up a new website tool that is faster, smarter, and more flexible – which means easier for you to use, more features, more leads, and more closed prospects.  And we have begun work on new web enhancement tools that will help you stand out more and lower your cost per lead.

Even more, we have reorganized and rededicated ourselves to providing the very best customer service anywhere.  We have revamped our internal processes, welcomed original founder Greg Starr back onto the team, sharpened our current integrations while beginning work on new ones, and dramatically expanded our training to help properties get more out of our tools.

Internet marketing and tools can be complicated.  We get that – and we understand that our role is to sort through it for you.  We are dedicated to being your Internet partner, helping you make the most of a growing marketing and communications channel.

The first ten years seem to have flown by.  We look forward to working together over the next ten.

Peter Ill
President and Owner

We can’t wait to see you in New Orleans!

Resite Online will be at 2010 National Apartment Association Education Conference & Exposition, June 24^th and 25^th. Please make sure to stop by booth #1012 to meet our team and find out how our websites work hard, so you can rest easy.

Our new Mobile Leasing product includes 3 distinct functionalities all tied into one!  Custom mobile community websites with LeasingPath^SM guest-card integration, SMS messaging from desktop website, and keyword/short code SMS messaging and advertising tools that can be used for marketing and 2-way communication between prospective residents and your apartment community.

Our lead driving MarketingWebsites^SM are designed with usability and browser compatibility in mind. Using our new Resite Online Design Showroom, you get the customized look you want and the design excellence you count on Resite to provide, with a simplified implementation process.

Our ResidentHub^SM resident portal has unparalleled flexible online rent payment solutions, maintenance requests, utility connections, renters insurance sign-up, and full-scope resident communication and tracking tools, all seamlessly integrated with your favorite property management software solutions.

Our Search Engine Strategies packages provide you the ultimate in Internet marketing through pay-per-click advertising, social media optimization, local search marketing, and search engine optimization.

Win a FREE Desktop and Mobile Apartment Community Website!

Visit our booth #1012 and compete in our version of NBC’s popular new television show Minute To Win It’s game “Movin on Up”.

One grand prize winner will receive a FREE desktop and mobile apartment community website* for a year!!! An over $3000 value!!!! Runner-up, winners will receive a Resite Online Executive Package that includes a travel coffee mug, hard cover notebook, flash drive, and pen. Follow @resiteonline on Twitter to find out about the winners.

*Some design restrictions apply.

Contact:

Ann Padgett

Creative Director

Office: (757) 351-8036

Fax: (812) 245-6719

Ann.Padgett@resiteonline.com

Resite Online, ePremium unite for quick and easy renters insurance enrollment

NORFOLK, VA (April 1, 2010) – Resite Online, a division of Dominion Enterprises, has announced a strategic partnership with ePremium.

The two companies have developed and launched the software integration between Resite’s ResidentHub^TM portal and ePremium’s renters insurance enrollment platform. The Resite portal provides apartment residents access to a variety of interactive services such as: online rent payment, instant maintenance request submission, and access to community news and event information. The partnership now allows ResidentHub portal users to quickly and easily enroll in an affordable, non-underwritten renter’s insurance policy in less than 2 minutes.

New and existing residents at apartment communities utilizing the Resite platform are pre-approved for enrollment in the ePremiumRENTERS insurance program at fixed premium rates. Acceptance into the ePremium program is guaranteed for ResidentHub users. This guaranteed acceptance along with the streamlined enrollment interface will help Resite property management clients increase resident renters’ insurance participation throughout their portfolios. Higher resident participation leads to increased protection for landlords from resident-caused property damage.

“Property owners understand the positive impact that high renters insurance participation can have on operating results” said Chad Scott, president of ePremium. “The traditional manual application process has always been an obstacle to new resident enrollment. We are confident that the availability of this integrated enrollment tool will help drive renters insurance participation throughout Resite partner communities.”

Additionally, ePremium’s IRIS software application offers detailed tracking and monitoring capabilities that provide property owners complete vision into their community’s renters insurance participation statistics and policy details. This solution will be available to Resite property management clients at no charge to help manage and enforce their renters insurance policies.

“We are excited to offer this new program to our clients and their residents, and continue to remain in the forefront of innovative solutions which help our partner management companies succeed in building strong resident relationships while optimizing their business operations,” says Laura Trussell, general manager of Resite Online. “Our new partnership is another building block in our continued commitment to supporting our clients’ businesses.”

About Resite Online^TM

Resite Online, headquartered in Norfolk, Va., was formed in October 2007 by a merger of Resite Information Technology and ResidentSource^TM. Resite Online is the sister company to For Rent Media Solutions^TM, a division of Dominion Enterprises. Resite Online capitalizes on the 20+ years of For Rent multifamily industry expertise to provide property owners and managers with web-based acquisition and retention tools to help find, sign, manage, and retain residents. Resite Online’s easy-to-use, integrated products and services allow apartment owners and managers to focus on what matters most: high resident occupancy and retention. For more information on Resite Online, visit www.resiteonline.com.

About Dominion Enterprises

Dominion Enterprises is a leading marketing services company serving the automotive, enthusiast and commercial vehicle, real estate, apartment rental, and employment industries. The company’s businesses provide a comprehensive suite of technology-based marketing solutions including Internet advertising, lead generation, CRM, Web site design and hosting, and data management services. The company has more than 40 market-leading Web sites reaching more than 17.6 million unique visitors monthly, and more than 280 magazines with a weekly circulation of 2.4 million. Headquartered in Norfolk, Va., the company has 4,900 employees in more than 186 offices nationwide. For more information, visit www.dominionenterprises.com.

About ePremium Insurance

ePremium is a leading provider of integrated risk mitigation solutions for the multifamily housing industry. ePremium’s web-based software platform provides management companies with the tools they need to transfer risk away from property assets with the primary objective of improving an organization’s bottom line. ePremium will continue to drive development of strategic business solutions to streamline property management operations and reduce risk exposure for landlords. For more information, visit www.epremiuminsurance.com.

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