Since 2001, Resite Online’s ResidentHub has led the way in online resident services for multifamily owners. ResidentHub pioneered the resident portal, helping apartment residents to pay rent online, submit maintenance requests and stay current on community events.
Today, we are excited to share that ResidentHub has been updated! The new ResidentHub features a new page layout and feature upgrades that meet today’s apartment resident ‘s needs for web-based customer service, including mobile compatibility.
What is New in the ResidentHub Update?
Heading into 2012, our multifamily customers have different needs. Renters are on the go more than ever and need more options for communication, online payments and area connections. Here are a few highlights:
Mobile Enabled: Residents can now pay on the go from any mobile platform. iPhone, Android and other smart phone users can now access their accounts and pay from any location. A ResidentHub login can be added to your mobile website page at no additional cost.
Improved Email Capability & Updated Online Newsletter: Ability to email all residents for whom you have collected email addresses. The newsletter postings are now more visible on the homepage and make it easier to communicate.
New Local Coupons Section: Highlight local deals and area partners to your residents online.
New User Interface for Residents & Reorganized Homepage: When residents login to your ResidentHub, the entire experience has been upgraded, including an updated menu and homepage layout. The main page has changed to provide more visibility to many services and content.
Same Industry-Leading Rent Payments and Maintenance Requests: Still the best rent payment capabilities, including multiple processing partners and software integrations with RealPage, Yardi, AMSI, and MRI.
Additionally, we have a new Facebook App so residents are able to log in to ResidentHub directly from apartment community Facebook pages. These changes are available immediately, and the new platform will also lead to additional features in 2012.
When Will Customers see their ResidentHub Update?
For current customers, this is a free update. We have begun updating customers this month, and most communities will be updated by the end of February. This does not require any new data or changes to the payment processing module. It is simply a change in the product architecture and is a new user interface for the residents. We will notify each client at least a week before they will be updated with details and the opportunity to address any questions.
New customers and new communities began rolling out this new ResidentHub this fall, and all new communities will continue to launch on the new platform.